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Before you can accept live payments through Privex Pay, you must complete Know Your Customer (KYC) verification. This is a legal requirement under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations — not optional. KYC protects both your business and the platform from being used for illicit activity, and it is a condition of Privex Pay operating as your Merchant of Record. This page walks you through what KYC involves, when to complete it, and what to expect after your account is approved.
You cannot process real customer payments until KYC verification is complete and approved. Attempting to use your account for live transactions before verification will be blocked.

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Why KYC is required

Privex Pay is subject to financial regulations in the jurisdictions where it operates. These regulations require Privex Pay to verify the identity of every merchant on the platform before allowing them to move money. This includes obligations under:
  • Anti-money laundering (AML) laws — to prevent Privex Pay’s infrastructure from being used to launder proceeds of crime
  • Counter-terrorism financing (CTF) regulations — to ensure funds processed through the platform are not connected to sanctioned entities or prohibited activities
  • Sanctions compliance — Privex Pay does not offer services in restricted or sanctioned jurisdictions, and KYC is part of how this is enforced
Beyond regulatory compliance, KYC reduces fraud on the platform. Verified merchant accounts are significantly less likely to be used for payment fraud, protecting you and your customers.

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What KYC involves

Privex Pay’s verification process has three components:

Government-issued ID

Submit a valid passport or government-issued photo ID. The document must be current and clearly legible.

Liveness check

Complete a short liveness verification to confirm that the ID belongs to you and that you are a real person submitting in real time.

Device and network analysis

Privex Pay analyzes the device and network used during verification to detect fraud signals and confirm the submission is legitimate.
In addition to KYC, your account requires:
  • Email verification — confirmed at the point of signup
  • Two-factor authentication (2FA) — must be enabled before your account can go live

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When to complete KYC

Complete KYC verification after you create your account and before you attempt to process any live transactions. The verification flow is available immediately after signup from your account dashboard.
KYC verification typically completes within minutes for straightforward submissions. In some cases, additional review may take up to one business day.

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Steps to complete KYC

1

Create your account

Sign up at privexpay.com using your email address. Verify your email using the confirmation link sent to your inbox.
2

Enable two-factor authentication

Go to Settings → Security and enable 2FA using an authenticator app. This is required before you can submit KYC.
3

Start the KYC flow

Navigate to Settings → Verification and select Start verification. You will be guided through the document upload and liveness check in a single flow.
4

Submit your government-issued ID

Upload a clear photo or scan of your passport or government-issued ID. Make sure all four corners are visible and the document is not expired.
5

Complete the liveness check

Follow the on-screen prompts for the liveness verification. This typically involves briefly facing your camera so the system can match you to your submitted ID.
6

Wait for approval

Privex Pay reviews your submission. You will receive an email notification when your account is approved or if additional information is needed.

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After KYC approval

Once your account is approved, you can start accepting live payments immediately. Your account remains subject to ongoing monitoring even after approval. Privex Pay conducts daily reviews of transaction and account activity. This monitoring is designed to detect unusual patterns that may indicate fraud, AML risk, or violations of the Acceptable Use Policy — and is standard practice for all merchant accounts, regardless of history.

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If KYC fails or additional information is requested

If your submission cannot be automatically verified, Privex Pay will contact you by email with instructions for what additional information or documentation is needed. Common reasons for additional review include:
  • The submitted ID was blurry, cropped, or expired
  • The liveness check could not be completed successfully
  • The device or network flagged a risk signal that requires manual review
Respond promptly to any requests. Delays in providing the required information will delay your ability to go live.
If you believe your rejection was made in error, contact Privex Pay support with your account details and a description of the issue. Support can initiate a manual review of your submission.

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Ongoing risk monitoring and reclassification

KYC approval is not permanent in all circumstances. Privex Pay monitors accounts continuously and may reclassify your risk tier at any time based on transaction patterns, chargeback rates, regulatory changes, or other risk signals. In serious cases, Privex Pay may restrict, suspend, or terminate your account. You must cooperate with any requests from Privex Pay related to compliance reviews, including providing additional documentation if asked. You are also required to cooperate with law enforcement where Privex Pay is legally obligated to share information related to your account.
Operating in a sanctioned or restricted jurisdiction, or facilitating transactions for prohibited activities, will result in immediate account suspension regardless of KYC status.